Policy

1.  Service Quality Commitment

• All services are performed by trained expert technicians with years of experience in laptop, desktop, and custom PC repairs.
• We maintain strict quality control and standard operating procedures to ensure each device is properly diagnosed and repaired.

2.  Genuine Spare Parts Guarantee

• We only use genuine or brand-authorized compatible parts.
• No local or duplicate parts are installed unless the customer specifically requests them and acknowledges the difference.
• All spare parts are checked and tested before installation.

3.  Warranty & Guarantee Terms

• Standard Warranty Period:
  • Most parts and repairs: 30 to 90 days (varies by service type)
  • Batteries and Screens: Up to 6 months or as per manufacturer
• Warranty does not cover:
  • Physical or accidental damage
  • Water/liquid damage after service
  • Voltage fluctuations or user tampering
• Warranty becomes void if the device is opened or modified after our service.

4.  Turnaround Time & Express Service

• Most minor repairs (keyboard, battery, software) are completed same-day.
• Complex or chip-level repairs may take 2–4 working days.
• Express Service available at extra charge, subject to part availability.

5.  Pickup, Drop & Onsite Service Policy

• Free pickup/drop available in select areas of Noida, Delhi, Ghaziabad, Greater Noida.
• Onsite service is available for specific software or hardware issues (screen, battery, keyboard, etc.).
• We request customers to keep accessories & chargers ready during pickup, if relevant to the issue.

6.  Data Privacy & Responsibility

• We do not access, share, or copy any personal files unless it’s required for service (e.g., data backup, OS reinstallation).
• Clients are strongly advised to backup important data before repair.
• Daakshika Infotech is not liable for any data loss during the repair or recovery process.

7.  Payments, Refunds & Charges

• All charges are clearly shared before the service begins.
• No hidden charges. All fees include labor + parts unless stated otherwise.
• Payments can be made via UPI, cash, online banking, or card.
• Refunds are only processed if:
  • The customer cancels before work starts
  • A part is unavailable and pre-payment was made
  • In rare cases where the repair could not be completed
• No refund is offered once a part is installed or service is completed and accepted by the customer.

8.  Cancellation Policy

• You may cancel a service request before the pickup or before repair begins.
• Once work has started or spare parts are ordered, a cancellation fee may apply.
• Custom part orders are non-refundable after confirmation.

9.  Customer Conduct

• We aim to maintain a respectful and helpful service environment.
• Any abusive language, threats, or misconduct toward our staff will result in immediate refusal of service.

10.  Invoices & Documentation

• Every service includes a detailed bill/invoice with part warranty and service breakdown.
• Please retain your invoice for any warranty claims.

11.  Limitations of Liability

• We are not responsible for pre-existing damage or hidden hardware issues.
• Devices left uncollected for over 30 days may incur storage fees or be disposed of responsibly.
• Power-related failures, liquid damage, and short circuits may require multiple attempts and carry no performance guarantee.

12.  Customer Support & Feedback

• Our team is available on call, WhatsApp, and email for service updates or follow-ups.
• Feedback is always welcome to improve our service.
• We offer post-service support for all warranty-related issues.